POTHEO is a brand operated by MB POTION LAB, a company registered in Lithuania.

POTHEO operates this store and website, including all related information, content, features, tools, products and services (the "Services"). The Services are powered by Shopify, which enables us to provide them to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services or otherwise communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information:

– Contact details (name, email address, phone number, shipping and billing address)  
– Payment information (processed securely via third-party providers)  
– Order and transaction details  
– Account information (if you create an account)  
– Communication data (e.g. customer support messages)  
– Device and usage data (IP address, browser, interactions with the website)

How We Use Your Information

We use your personal information to:

– Process and fulfill your orders  
– Provide customer support  
– Communicate with you about your orders or inquiries  
– Improve and personalize your shopping experience  
– Send marketing communications (only if you opt in)  
– Prevent fraud and ensure security  
– Comply with legal obligations  

Sharing Your Information

We may share your data with:

– Shopify (to operate the store)  
– Payment providers (to process transactions)  
– Shipping partners (to deliver orders)  
– Service providers (IT, analytics, marketing tools)

These parties only process your data as necessary to provide their services.

Data Retention

We retain your personal data only as long as necessary to:

– fulfill orders  
– comply with legal obligations  
– resolve disputes  

Your Rights

If you are located in the EU/EEA, you have the right to:

– Access your personal data  
– Request correction or deletion  
– Restrict or object to processing  
– Withdraw consent  
– Request data portability  

To exercise your rights, contact us at hello@potheo.com.

Security

We take reasonable measures to protect your data. However, no system is completely secure.

Third-Party Services

Our store is hosted on Shopify. Your data may be processed outside your country of residence in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

Contact

MB POTION LAB (trading as POTHEO)  
Email: hello@potheo.com  
Registered address: Draugystės g. 17-1, LT-51229 Kaunas, Lithuania  
Company registration number: 304910485