How Subscribe & Save works

When you subscribe to a POTHEO product, you're choosing to have it delivered automatically — no reordering, no forgetting, just consistent hydration and energy on autopilot.

•    Delivery frequency: every 4 weeks

•    Discount: 15% off the regular price, on every order, for as long as you're subscribed

•    Commitment: none. No minimum number of deliveries, no lock-in contract. Cancel whenever you want.

Billing

Your payment method is charged automatically at the start of each 4-week cycle. You'll receive an email confirmation each time an order is placed and shipped — you don't need to do anything on your end for your subscription to keep running.

Managing your subscription

You're in full control — no need to email us for routine changes. Log into your account at potheo.com (using the same email you subscribed with) to:

•    Skip an upcoming delivery

•    Pause your subscription (and resume whenever you're ready)

•    Change your delivery frequency or the products in your box

•    Cancel completely

You'll also find a direct link to manage your subscription in every order confirmation email we send. Prefer a human? Email us anytime at [hello@potheo.com] and we'll take care of it.

If a payment doesn't go through

Sometimes cards expire or a payment doesn't process the first time — it happens. Here's what we do:

•    We'll automatically retry the charge up to 3 times, spaced 7 days apart

•    You'll get an email letting you know there was an issue and a link to update your payment details

•    If all 3 attempts fail, your subscription will be paused automatically — not cancelled. Your products, discount, and delivery schedule stay saved. Just update your payment method whenever you're ready, and your subscription will pick back up.

Out of stock items

On the rare occasion a product in your subscription is temporarily out of stock, we'll attempt to fulfill your order for a few days as we restock. If we're still unable to fulfill it, that delivery will be skipped and you'll be notified — your next scheduled delivery will go ahead as normal, and you won't be charged for the skipped one.

Price changes

If we ever adjust pricing on a subscribed product, we'll notify you in advance by email before it applies to your next order. You're always free to cancel before that happens if it's not for you.

Questions

Reach out anytime at [hello@potheo.com] — we read every message.